AI training for call center teams: in every call less typing, more solutions
Full day (about 7 hours) Up to 10 people On site in Istanbul or online 49.900 TL + VAT
Call center teams
What is this program?
AI training for call center teams is a full-day, hands-on program in which customer representatives and team leaders learn to speed up their daily work with ChatGPT and Claude: after-call notes, reply templates, knowledge base search, complaint replies and quality reports. Throughout the day the team works on its own real call records, email queue and list of frequently asked questions.
A considerable part of a customer representative's day is spent not talking to the customer but on the writing work around the conversation: entering the call note into the system, giving a written answer to the same question for the tenth time, finding the right tone for an angry complaint, searching for a procedure lost in the knowledge base. Each of these tasks can be shortened with AI, and the time gained shows directly in waiting times and first-contact resolution.
The rule of the program is simple: nothing is tried on an imaginary customer. The team brings anonymised real call transcripts, the 20 most frequent questions, last month's complaint emails and the team leader's weekly report. By the end of the day these have become flows that will never again take the same time. How customer data enters the tool is put into a written rule in the first module of the program.
Who is it for?
Customer representatives
Teams that answer inbound and outbound calls, written channels (email, WhatsApp, live chat) and social media messages.
Team leaders and supervisors
Those who do quality monitoring, write coaching notes and prepare weekly performance reports, and want to set a standard for the team.
Quality and training units
Those who produce call evaluation forms, scripts and knowledge base content and want to speed up new agent training.
Program flow: six modules
Talking takes at most a fifth of the day. The rest is hands-on production on your own files, each module ending with a piece of real work.
Call summaries and system notes
A CRM-format summary from the call transcript or the agent's short note: topic, action taken, promised date, open item. With the habit of verification.
Reply template bank
Personalisable written replies in the brand tone for the 20 most frequent questions. Channel differences are respected: email, WhatsApp and the chat window do not carry the same text.
Difficult customers and complaint replies
A reply structure that builds empathy first and then a solution for the angry, repeat or justified complaint. AI prepares the draft, the agent approves.
Knowledge base search and procedure summaries
Pulling a readable answer from long procedure documents within seconds during a call. A source citation rule against the risk of wrong information.
Quality monitoring and coaching notes
Pre-filling the call evaluation form with AI for the team leader, a coaching note draft specific to the agent.
Data privacy and data protection
Customer names, phone numbers, ID numbers and payment details never enter the tool, an anonymisation pattern, corporate account rules. Human approval on every text that reaches a customer.
Real work scenarios
The kind of tasks the day is built around. Yours replace these after the discovery call.
The same question for the tenth time
A reply template with personalisation fields for a frequent shipping or return question, usable on three channels.
The call ended, no note entered
A summary in the format the system requires and the next action, from a five-sentence agent note.
An angry customer email
A reply draft that acknowledges, apologises, offers a solution and a timeframe without creating legal risk, with two tone options.
A new procedure arrived
A one-page summary and decision tree the agent will keep on screen, from a twelve-page procedure.
The Friday quality report
A summary for the team leader from the week's evaluation forms: recurring mistakes, good examples, suggested coaching.
A new agent's first week
An accelerated guide for the new starter from the onboarding pack, with scripts, frequent questions and system steps.
Tools used
Skills come before tools. The current model comparison with prices is on the AI models page.
What the team leaves with
- A frequently asked questions reply bank, split by channel and written in the brand tone
- A standard flow from call note to CRM summary
- A reply structure with an approval rule for complaints and difficult customers
- One-page agent summaries from long procedures
- A quality and coaching note template for the team leader
- A written team guide for the customer data and anonymisation rule
Format and what is included
- Discovery call: your industry, the team's daily work and the three targets of the day
- Content built on your own files, not a generic slide deck
- Full day (about 7 hours) hands-on, on site in Istanbul or online
- Team playbook with everything built during the day
- 30 days of Q&A support after the training
- Certificate of participation
Scopes beyond the standard package (more than 10 people, several locations, half-day or multi-day formats, integration work) are quoted separately.
The same standard package for every program.
How it works
15-minute call
We talk about the team, the work and whether this program fits. No commitment.
Discovery and preparation
A short session with the team lead. The day is built on your real tasks.
Training day
Everyone on their own laptop, on their own work, the whole day.
30 days of support
Questions that come up while actually using AI at work get answered.
Your trainer
Sefa Aydın
AI trainer and consultant. Years of producing design, advertising and software for the Türkiye projects of world-renowned luxury brands, founder of the agency Rebel Co. Group. I use these tools on real client work every day, and I teach what I use.
About me →Frequently asked questions
Which channels does AI training for call center teams cover?
Notes and summaries after phone calls, email, WhatsApp, live chat and social media messages. It is not the channel itself but the writing work produced on that channel that is speeded up. Whatever your call center software, we show how to work with it through copy and paste and export.
Is entering customer data into AI safe under data protection law?
Yes, if done by the rules. In the first module of the program, which information is anonymised, which may be processed in a corporate account and which is never entered are all put into a written rule. There are separate rules for names, phone numbers, ID and payment details. The team can also combine this with the AI data security and privacy program.
How much does AI training for call center teams cost?
The standard package is a full day for up to 10 people at 49,900 TL plus VAT. The discovery call, content preparation based on the team's files, a team-specific guide and 30 days of Q&A support are included. A multi-day format for multiple branches or departments is scoped by proposal.
Can AI take over the conversation with the customer?
Not in this program. The rule is clear: every text that reaches a customer passes human approval, AI prepares the draft and the agent edits it. If a chatbot or voice assistant setup is wanted, that is a separate piece of work and is covered in the AI agents training.
How is the training planned for a shift-based team?
Two half-day online sessions are usually more productive: the first session covers the basic flows and the template bank, the second works through the questions from a week of real use. A full day on site is also possible.
Does the training reduce average handling time?
Nobody can guarantee that in advance. What is guaranteed is measurable time saved on after-call notes, written replies and reporting. A measurement template is filled in during the program for this gain, and the same tasks are measured again 4 to 6 weeks later.
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Last updated: 16 September 2026
Request a proposal for your team
Tell me the team size and what you want to solve. I reply the same day.